Thank you for purchasing from DesOri Horse USA. We want you to be fully delighted with your purchase; if it isn’t checking ‘all of the boxes’ here are our guidelines for returns:
Returns: You have 20 days from date of purchase to return for refund, exchange or store credit.
To be eligible for return all item(s) must be in original, like-new condition, unused with all tags in place, and in original packaging.
Refunds: Full price items are eligible for refund, exchange or credit. Sale items are FINAL sale or return for store credit only.
We will inspect item(s) upon return to assess condition. If your refund is approved, we will initiate a refund to your credit card or initial method of payment. In case of exchange, we will send your new item(s) via FedEx Ground service. Returns receiving store credit will be notified with a credit note receipt via email.
Shipping: Original shipping charges are non-refundable. Fees for returning the item(s) are at your expense.
Damages: DesOri Horse products carry a limited warranty. If goods are damaged in transit please send us photos of damaged packaging and contents so we can process a claim with the shipping carrier. If the products have other imperfections, please contact us directly within 30 days of purchase and we will evaluate on a case-by-case basis. Questions: Please contact Customer Service at 561.880.8920 or firstname.lastname@example.org; our hours of operation are Monday – Friday 9:30am – 5:00pm Eastern.
DesOri Horse USA
3460 Fairlane Farms Road
Wellington, FL 33414
Please note: this policy applies to DesOri products purchased directly from DesOri Horse USA. For DesOri items purchased from a reseller please abide by the resellers return policy.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.